At Clever Call customer service is one of our core offerings. We know how important it is to retain customers. If any customer is treated poorly not only will they leave, they will usually tell five people about your bad service. This is why we strive to deal with all inbound calls efficiently and with minimal call waiting. We then ensure that our agents have the skills and product knowledge to surpass any customer expectations so your customers feel loved and valued.

The days of calling a few contacts and achieving leads, appointments or sales has largely gone. Most contact centres will not perform outbound sales campaigns. We will if we like your product and we know that we can make the campaign a success. We have a sales team in place who just love to make a sale and ring the bell. If you are looking for an outbound sales campaign we would like to hear form you and we will give you our honest assessment of the suitability of this for our teams.

It is important to deal with chats and product requests quickly and sometimes even 24-7. This has become a part of a potential customer's expectations. If a customer has a question prior to making a purchasing decision they expect this to be answered without making a call or waiting in a queue. If you have a Chatbot on your website, then sales conversions can increase drastically. If it is not answered promptly sales are likely to drop considerably. We can deal with Chatbots, WhatsApp, Email and embedded web chat forms. Whatever channel, we can handle this for you and ensure complete customer satisfaction.

It is critical to understand your customers and to ensure you know what makes them happy - and even what frustrates them about your products and services. We can provide an in-depth business insight campaign to gain valuable information for you. We can even help design the type of questions and techniques to ensure you get accurate and valuable insights. Sometimes when customers are asked direct questions they answer incorrectly because they may be embarrassed about providing a blunt and negative answers. It is important to get their true thoughts, and this is best done by indirect and leading questions rather than the outdated technique of ‘would you recommend us to a friend or relative?’.

We provide a real-time reporting suite so you can download any management information you require and view real-time campaign figures. We always work in a completely transparent and clear way so that you have access to as much information about your campaign as we do. We can provide access to report suites through a cloud based platform, so that you can run reports or monitor conversions in real time from wherever you are in the world, securely and easily.